Success Stories

Bay Area Information Technology Consortium / IT Basics for BAY ITC

Bay ITC asked us to create a blended (online/in-person) program for community college students to enhance their literacy and numeracy skills. We designed a project for BAY ITC that would engage students in effective verbal and written communication appropriate for an office environment and community college standards, and enable them to perform mathematical computation necessary for an entry level job in a technical field and in compliance with community college standards.

During the course, students practiced verbal, written, and mathematical skills in both a classroom and online environment by playing the role of computer support specialists at a fictional company, Eureka Savings and Loan. Eureka has operated in Los Angeles for over a century, but its board of directors recently approved plans to open new branches throughout the state. Participants worked as members of the IT help desk team based in L.A., offering phone and e-mail support to bank employees at various branches. Their responsibilities at the help desk include diagnosing and troubleshooting hardware and software configuration problems, and assisting users in the proper use of their workstations.